Terms of Services
Last Updated: 25 February 2026
This website is operated by Mango Pets. Throughout the site, the terms “we”, “us” and “our” refer to Mango Pets.
Mango Pets offers this website, including all information, tools, and services available from https://mangopets.eu (the “Site”) to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including additional terms and policies referenced herein.
If you do not agree to all of these Terms, you may not access the website or use our services.
Our store is hosted on Shopify Inc., which provides the online e-commerce platform that allows us to sell our products and services to you.
1. ELIGIBILITY
By using this website, you confirm that:
▪ You are at least 18 years old or have parental/legal guardian consent
▪ The information you provide is accurate and complete
▪ You will not use our products for illegal or unauthorized purposes
▪ You will not violate any applicable EU laws in your jurisdiction
2. PRODUCTS, PRICING & VAT (EU COMPLIANT)
▪ All prices are displayed in EUR (€)
▪ VAT is included where applicable
▪ Delivery costs are clearly displayed at checkout before payment
▪ No hidden fees
We reserve the right to change prices at any time. However, confirmed and paid orders will not be affected.
Product descriptions and images are provided as accurately as possible. Minor variations may occur due to screen settings or manufacturing updates.
Mango Pets complies with EU pricing transparency requirements.
3. RIGHT OF WITHDRAWAL (EU 14-DAY RETURN RIGHT)
In accordance with the EU Consumer Rights Directive (2011/83/EU):
If you are a consumer within the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason.
Withdrawal Period
▪ The withdrawal period expires 14 days after the day you receive your goods.
How to Exercise the Right
To exercise your right of withdrawal, you must inform us of your decision by a clear statement via email:
You may use a model withdrawal form, but it is not mandatory.
Refunds
▪ We will reimburse all payments received, including standard delivery costs
▪ Refunds are processed within 14 days after receiving returned goods or proof of return
▪ Refunds will be made using the original payment method
Return Shipping
▪ Unless the item is faulty or incorrect, the customer is responsible for return shipping costs
Exceptions
The right of withdrawal does not apply to:
▪ Sealed pet hygiene products once opened
▪ Custom or personalized pet items
▪ Products damaged due to misuse
This does not affect your statutory rights under EU law.
4. DELIVERY
Estimated EU Delivery Times:
▪ Processing Time: 1–3 business days
▪ Shipping Time: 5–10 business days (varies by country)
Tracking information will be sent once the order is shipped.
If delivery exceeds 30 days from dispatch, you may request cancellation and a full refund under EU consumer law.
5. ACCURACY OF BILLING INFORMATION
We reserve the right to refuse or cancel orders in cases of:
▪ Suspected fraud
▪ Payment authorization failure
▪ Incorrect pricing errors
▪ Violation of these Terms
Customers will be notified promptly and refunded where applicable.
6. PERSONAL DATA & GDPR
Your submission of personal information is governed by our Privacy Policy.
Under GDPR (Regulation EU 2016/679), you have the right to:
▪ Access your personal data
▪ Correct inaccurate data
▪ Request deletion
▪ Restrict or object to processing
▪ Data portability
▪ Lodge a complaint with your local Data Protection Authority
Mango Pets processes personal data lawfully, fairly, and transparently.
For GDPR requests, contact:
7. LIMITATION OF LIABILITY
Nothing in these Terms limits or excludes liability where prohibited under EU law, including:
▪ Death or personal injury caused by negligence
▪ Fraud or fraudulent misrepresentation
▪ Breach of mandatory consumer protection rights
To the fullest extent permitted by law, Mango Pets shall not be liable for indirect or consequential damages arising from the use of the website.
8. CHANGES TO TERMS
We may update these Terms at any time by posting changes on this page.
Continued use of the website after changes are posted constitutes acceptance of the updated Terms.
9. GOVERNING LAW
These Terms shall be governed by the laws of the country in which Mango Pets is registered.
If you reside in another EU country, you retain the protection of mandatory consumer laws in your country of residence.
10. ONLINE DISPUTE RESOLUTION (EU REQUIREMENT)
Consumers may use the European Commission’s Online Dispute Resolution (ODR) platform:
https://ec.europa.eu/consumers/odr
We encourage customers to contact us first at:
so we can resolve disputes amicably.