Privacy Policy
Last Updated: 25 February 2026
This Privacy Policy describes how Mango Pets (“we”, “us”, or “our”) collects, uses, and discloses your Personal Information when you visit or make a purchase from https://mangopets.eu (the “Site”).
This website is intended exclusively for customers located in the European Union (EU) and the European Economic Area (EEA).
We process personal data in full compliance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable European data protection laws.
1. PERSONAL INFORMATION WE COLLECT
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases.
“Personal Data” means any information that identifies or can identify you directly or indirectly.
A. Device Information
Examples of data collected:
▪ Web browser type and version
▪ IP address
▪ Time zone
▪ Cookie identifiers
▪ Pages viewed
▪ Products viewed
▪ Search terms
▪ Referring websites
▪ Website interaction data
Purpose of collection:
▪ To properly display and optimize the website
▪ To improve user experience
▪ To monitor performance and analytics
▪ To prevent fraud and ensure security
Collection method:
▪ Cookies
▪ Log files
▪ Pixels
▪ Tags
▪ Analytics tools
Shared with:
▪ Shopify (our e-commerce platform provider)
▪ Analytics and hosting providers operating under GDPR-compliant agreements
B. Order Information
When you make or attempt to make a purchase, we collect:
▪ Full name
▪ Billing address
▪ Shipping address
▪ Email address
▪ Phone number
▪ Payment information (processed securely by certified payment providers — we do not store full credit card details)
Purpose of collection:
▪ To process and fulfill orders
▪ To arrange shipping within the EU
▪ To send order confirmations and invoices
▪ To communicate regarding your order
▪ To detect and prevent fraud
▪ To comply with EU tax and accounting laws
Source:
▪ Checkout
▪ Account creation
▪ Customer service inquiries
Shared with:
▪ Shopify
▪ Payment processors
▪ Shipping and logistics providers
▪ Fraud prevention services
C. Customer Support Information
If you contact us at info@mangopets.eu, we may collect:
▪ Email correspondence
▪ Order details
▪ Support requests
This data is used solely to provide customer service.
2. LEGAL BASIS FOR PROCESSING (GDPR – EU CUSTOMERS)
We rely on the following legal bases:
▪ Contractual necessity – to fulfill your purchase
▪ Legal obligation – to comply with EU tax and accounting laws
▪ Legitimate interest – to improve services and prevent fraud
▪ Consent – for marketing emails and non-essential cookies
You may withdraw consent at any time.
3. COOKIES (EU COOKIE COMPLIANCE)
We use cookies in accordance with EU ePrivacy laws.
Types of cookies used:
Essential Cookies
▪ Required for checkout and core website functionality
Analytics Cookies
▪ Used only with your consent to analyze site performance
Marketing Cookies
▪ Used only with your consent to provide relevant advertisements
You can manage cookie preferences via our cookie banner or your browser settings.
Disabling essential cookies may impact website functionality.
4. HOW WE USE YOUR PERSONAL DATA
We use your personal data to:
▪ Sell and deliver products within Europe
▪ Process secure payments
▪ Provide EU-compliant invoices
▪ Communicate with you
▪ Improve website functionality
▪ Prevent fraudulent transactions
▪ Send marketing communications (only if you opt in)
We do not sell or rent your personal data.
5. DATA RETENTION
We retain your personal data:
▪ As long as necessary to fulfill your order
▪ As required by EU tax and accounting laws
▪ Until you request deletion (unless legal retention applies)
6. YOUR GDPR RIGHTS (EU RESIDENTS)
You have the right to:
▪ Access your personal data
▪ Rectify inaccurate data
▪ Request erasure (“Right to be Forgotten”)
▪ Restrict processing
▪ Object to processing
▪ Request data portability
▪ Withdraw consent at any time
▪ Lodge a complaint with your local Data Protection Authority
To exercise your rights, contact:
We will respond within 30 days as required under GDPR.
7. DATA SECURITY
We implement appropriate technical and organizational measures, including:
▪ SSL encryption
▪ Secure payment gateways
▪ Restricted internal access
▪ GDPR-compliant hosting infrastructure
However, no internet transmission is completely secure.
8. INTERNATIONAL DATA TRANSFERS
Some service providers (such as Shopify) may process data outside the EU.
In such cases, appropriate safeguards such as Standard Contractual Clauses (SCCs) are implemented.
9. CHILDREN’S PRIVACY
Our website is not intended for individuals under 16 years of age.
We do not knowingly collect personal data from children within the EU.
10. CHANGES TO THIS POLICY
We may update this Privacy Policy to reflect operational, legal, or regulatory changes.
Updates will be posted on this page with a revised “Last Updated” date.