Frequently Asked Questions (FAQ)
Orders & Delivery
What is the delivery time?
We typically ship within 1-2 business days. Delivery time is usually 3-7 business days within Sweden and 5-10 business days to other EU countries.
How much does shipping cost?
Shipping costs are calculated automatically at checkout based on your delivery address and order value. We offer free shipping on orders above a certain amount.
Can I track my order?
Yes! Once your order has been shipped, you'll receive an email with tracking information so you can follow your package all the way home.
Products & Quality
Are your products safe for pets?
Absolutely! All our products are carefully selected and made from pet-safe materials. We always prioritize your companion's safety and wellbeing.
What sizes are available?
Size information is available on each product page. We recommend measuring your pet according to our size guides to ensure the best fit.
How do I clean the products?
Cleaning instructions vary by product. Detailed information is available on each product page. Most of our products are easy to clean with water and mild soap.
Returns & Exchanges
Can I return a product?
Yes, we offer a 30-day return policy on unused products in original packaging. Contact our customer service to initiate a return.
How long does it take to receive my refund?
Once we have received and approved your return, the refund is processed within 5-10 business days. The money is refunded to the same payment method used at purchase.
What do I do if the product is damaged?
Contact us immediately via email with photos of the damage. We'll resolve the issue quickly by sending a replacement product or offering a full refund.
Payment & Security
What payment methods do you accept?
We accept all common payment methods including credit cards, debit cards, Klarna, and other secure payment solutions.
Is it safe to shop with you?
Yes! Our website uses SSL encryption to protect your personal information and payment details. We never store your card information.
Customer Service
How do I contact you?
You can reach us via email or through the contact form on our website. We typically respond within 24 hours on weekdays.
Do you have a physical store?
Currently, we are an online-only store, which allows us to offer better prices and a wider selection to our customers.